Find out more ... Post Office branch of your choice, anywhere in the UK. Post office broadband - waste of money. If you're not sure which post office to go to, you can search locations at https://tools.usps.com/go/POLocatorAction!input.action. You can find contact details for Post Office (UK) above. Available for up to 3 months. Select an inquiry type that most closely relates to the complaint or question that you have. Please keep in mind we are an independent agency of the Postal Service and cannot help you with day-to-day mail delivery and customer service issues. If your enquiry or complaint is about the collection or delivery of your mail, lost damaged or delayed mail, redirecting your mail, tracking an item or advice on what services to use when posting an item, you will need to speak to Royal Mail on 03457 740740 or visit Royal Mail. For complaints in which you think you or your organisation were treated unfairly and/or your or their privacy was infringed in a programme, please send directly to Ofcom Fairness and Privacy complaints at our head office address: Ofcom Riverside House 2a Southwark Bridge Road London SE1 9HA. Initial complaints should be directed to Post Office (UK) directly. A post office is a customer service facility forming part of a national postal system. Hours of Operation Monday – Friday 8 AM – 8 PM ET Saturday 8 AM – 6 PM ET Closed Sundays and Postal Holidays. Please do not post any personal information relating to yourself, or employees of Post Office (UK) as … Approach next higher authority of the Department if the complaint is not settled in a reasonable time. Please take a minute and read the following before filing a complaint with our office. View full details of Royal Mail's compensation policy for UK and international items and Parcelforce Worldwide's policy. 1-800-610-8734 Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. In addition, many post offices offer additional services: providing and accepting government forms, processing government services and fees, and banking services. It is the post office complaint number where you can directly speak to the customer care executive and raise your complaint. Post Office claim that the line is fine but they have noticed intermittent connections - sending out an engineer. We are open Monday to Friday from 9.00am to 5.00pm. AVOID POST OFFICE BROADBAND!! You can find contact details for Royal Mail above. WCPO has shared Favors' case with the Post Office. Post Office leads drive to preserve UK access to cash with banking hubs, Post Office scandal: 'Light at end of tunnel', Post Office scandal: Postmasters have convictions quashed, Post Office says a third of its cash machines will close, Post Office scandal: Postmasters celebrate huge victory against convictions, Coronavirus: Post Office ends travel money suspension, Coronavirus: Post Office to deliver cash to the vulnerable, Postmasters 'rejoice' as convictions appeal granted, 'Post Office false theft claim left me bankrupt', Post Office 'assisting' review of postmasters' convictions, @MarkRobDavies an explanation of the issues experienced. Complaints, claims and compensation. You can find contact details for Post Office (UK) above. You can fill out online complaint forms about certain aspects of phone, internet, TV, radio and on demand services. Please do not post any personal information relating to yourself, or employees of Post Office (UK…Location: Finsbury Dials 20 Finsbury Street, London, EC2Y 9AQ You can find contact details for Post Office (UK) above. To submit your complaint in writing please send it to: PO Box 1285, Warrington WA1 9GL. Comments are moderated so may not appear immediately. If you have a textphone and would rather call us direct, please call 020 7981 3043 (this number only works for textphone-to-textphone calls). I'll then get this escalated immediately for you 2/2 - Courtney, @MarkRobDavies Is the landline not working at all? Write to: Post Office Customer Care FREEPOST PO Box 740 Barnsley S73 0ZJ; Remember, if it is a postal complaint check out our Postal Tool and our Making a Postal Complaint guide. Get verified information about Royal Mail complaints email & Phone number. If the USPS customer service agent is unable to resolve your complaint to your satisfaction, you can speak to the station manager of your local post office in person. On the website, you can also file a claim or request a refund for shipping. Just waiting to … File a Domestic Claim. Only use the form below to report the following to our office: Injury compensation fraud; Embezzlements and financial crimes; Contract Fraud; Kickbacks; Computer Crimes; Narcotics; Employee Misconduct Information for the TV, radio and on-demand industry, Find out more about the types of complaint we deal with. Call with questions about stamps or orders placed online through The Postal Store ®. Find out what you can and cannot post in the UK. Find out more ... Post Office Complaints All Branch Locations Money Advice for Life moments Corporate website You should contact the following organisations which will be able to tell you how to take forward your complaint. Complain about mobile, home phone or internet services, Complain about TV, radio, on demand services or video-sharing platforms, Broadband and landline faults and problems, Something I have seen on a video on demand service, Something I have seen on a BBC website or app, A radio station or TV channel not keeping to Ofcom's licensing rules, Something I have seen on a video-sharing platform, Billing disputes with TV subscription services, A programme that is yet to be broadcast on TV or radio, or shown on a video on demand service, A video on demand service is available which does not appear on Ofcom's list of regulated on demand programme services, BBC: other regulatory issues including the BBC's requirements under its Operating Licence, Regional production and regional programming complaints. My town must have an unusual post office. ... to help us investigate your case. Select one of the buttons below. Post office broadband. Call Post Office on 0345 611 2970 or textphone on 03457 22 33 55. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Laura Scott, 45, visited the Post Office counter located in Limetree Avenue, Wymondham, on Monday, December 21, to post four small parcels to family on the Emerald Isle. If you are not satisfied with the response to your complaint, you may be able to refer it to the Financial Ombudsman Service. Initial complaints should be directed to Post Office (UK) directly. I…, @MarkRobDavies Hi Mark, I'm very sorry to hear this. Contact Royal Mail. We don't regulate Post Office Limited. Initial complaints should be directed to Post Office (UK) directly. Any person or organisation may lodge a complaint about any aspect of the Post Office's operations and services. 0300 123 3333 – calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Promised a certain speed but then get no where near what I was expecting, it's so bad I can't have more than one device connected at a time without the Internet connection failing and giving up. Insured mail, whether insurance was purchased separately or was included with a service, is eligible for an indemnity claim if the mailpiece was lost or arrived damaged, including with broken or missing pieces. If you have a complaint about Post Office Limited, you should contact the manager responsible for complaints within the company. Speed Services Couriers . Making a complaint … Initial complaints should be directed to Royal Mail directly. We use cookies to improve your experience on our site. To lodge a complaint, please contact us through any of the following methods: You can contact the Branch Manager where the service was rendered. Find great deals on travel insurance, travel money, car insurance, savings accounts, financial services and more here at Post Office. Comments are moderated so may not appear immediately. Post Office Limited. Not happy with the response? Find more solutions for mail issues with USPS FAQs As I don't have access to customer accounts or product info, I…. I just thought it couldn't be transferred. Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes Terms & Conditions. Free Shipping Supplies. Post Office claim being handled by an insurance company for them called INTANA, who have been dreadful so far. If an item you’ve posted using Royal Mail or Parcelforce Worldwide has been lost, damaged or delayed, you may be able to claim compensation – as long as you’ve met the conditions of posting. One of the chaps who works in my local post office is lovely, always smiley and polite. The chief administrator of a post office is a postmaster. Repeatedly quoting EU261 regulation to us and saying airline should refund us not them, both us and our legal adviser can see this is clearly not the case when you read this regulation and indeed the airline have refused to refund already. 020 7981 3040 – calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute. For information on these cookies and how to remove them, read our cookies policy. You can find contact details for Post Office (UK) above. Find out how to download the text relay app for smartphones, tablets or computers. They have not responded yet. If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) Repeatedly quoting EU261 regulation to us and saying airline should refund us not them, both us and our legal adviser can see this is clearly not the case when you read this regulation and indeed the airline have refused to refund already. For general enquiries, complaints or feedback By Post: FREEPOST POST OFFICE CUSTOMER CARE. Unfortunately we cannot normally look at complaints about postal services. All product and company names are trademarks or registered trademarks of their respective holders. Use this comments section to discuss problems you have had with Post Office (UK), or how they have handled your complaints. customer.services@postoffice.co.za 0860 111 502 We read all feedback but are not able to respond. Post offices offer mail-related services such as acceptance of letters and parcels; provision of post office boxes; and sale of postage stamps, packaging, and stationery. Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, and TV, radio and on-demand programmes. Most complaints are resolved within 10 business days (although some, like issues with international items, may take longer). 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